Commercial & post-construction cleaning FAQ.
Straight answers on quotes, post-construction phases, commercial service, and coverage across Toronto and the GTA. Pricing questions are on the pricing page.
How getting a quote works.
How do I get a quote?
Fill in the three-step quote form with your space, the service you need, and photos if you have them. We review your details and send your fixed quote, usually within 1 business day. Get a quote.
Do you need to visit the site before quoting?
Usually not. Square footage and photos let us quote accurately without a visit. If you'd prefer to meet first, tick the walkthrough box on the quote form and the Onward site manager will book a time with you.
How fast will I hear back?
We confirm your details within 2 business hours and send your fixed quote within 1 business day for commercial jobs, sooner for post-construction. Callback requests get a call within 2 business hours.
What should I have ready?
The approximate area, space type, target date, access window, cleaning phase, floor and surface notes, and photos. For commercial service, include washroom count, traffic, and how often you want cleaning.
Post-construction cleaning phases.
What are Rough, Final, and Touch-up cleans?
Rough clean: during construction, clearing debris and bulk dust so trades can finish. Final clean: after all trades, every surface brought to handover standard. Touch-up clean: a light dust wipe-down right before your walkthrough or move-in. See the full scope for each phase.
Can I book all three phases together?
Yes. Book one, two, or all three, scheduled around your construction milestones.
Do you clean active construction sites?
A Rough clean can be scheduled between trades, subject to safe access and a clearly defined work area.
What is not included in post-construction cleaning?
Hazardous-material remediation, exterior high-rise glass, and active-trade debris removal require separate specialist review.
Commercial and office cleaning.
Can you clean an operating commercial space?
Yes. Access windows, operating hours, security procedures, and occupied areas are reviewed before scheduling, and cleaning can run evenings, overnight, early mornings, or weekends.
Do you offer one-time cleans as well as recurring service?
Yes. A Deep clean is a one-time top-to-bottom reset, and a Routine clean is recurring on a fixed monthly contract. See commercial cleaning.
Do you offer disinfection for clinics and daycares?
Yes. A disinfection protocol is available for medical, dental, and daycare spaces, and cleaners follow your facility's own procedures.
How you know it was done.
Do you provide completion photos?
Yes. Every job closes with room-by-room completion photos you can review from anywhere. See a sample closeout report.
Who does the cleaning?
Cleaners matched to your space and the equipment it needs. The Onward site manager is your point of contact and reviews the completion photos before sign-off.
Do I need to supply anything?
No. Our cleaners bring all products and equipment.
Where we work.
Which areas do you serve?
Toronto, including North York, Scarborough, Etobicoke, and East York; Peel Region (Mississauga, Brampton, Caledon); York Region (Vaughan, Markham, Richmond Hill, Newmarket, Aurora, King City); Halton Region (Oakville, Milton, Burlington); and Durham Region (Ajax, Pickering, Whitby, Oshawa). See service areas.
Do you serve my city if it is not listed?
Choose "Other" on the quote form and we'll confirm we cover your area before anything is booked.
Can you clean properties in more than one GTA city?
Yes. Send a quote request for each site, or mention the other addresses in your notes, and each one is priced on its own size and access.
Still have a question?
Get a quote, or call (416) 668-9401 and ask us directly.
Get a quote